When communicating or working with people, you have to deal with conflict situations caused by dissatisfaction with something. One of the parties begins to object, sowing negative emotions. The other side should be condescending and adhere to the objection algorithm.
Instruction manual
one
At that moment when the interlocutor is heated up, expresses dissatisfaction with raised tones, makes claims, one does not have to answer the same. It is important to listen carefully to the end, let off steam.
2
When one side speaks out, the other should be thanked in a calm tone for frankness or to agree on the current misunderstanding.
3
Next, it is worthwhile to find out the true reason for the objection by asking clarifying questions such as: "Did I understand you correctly, what …?", "Is this fact that bothers you?" etc. In the course of the clarifying dialogue, the real picture of disagreement with something will become clear.
4
After identifying the true cause, the interlocutor must offer options for solving the problem, depending on the situation. This approach will set up a constructive dialogue without aggressive attacks. The dissatisfied side will soften its pressure, try to compromise.
5
When the ways of solving the problem situation are voiced, it is worth discussing which method will most fully satisfy the opposing party. You should also ask another clarifying question in order to finally make sure that the objection is settled.
6
If the dissatisfied interlocutor confirmed that the problem has been resolved, he was satisfied, then the objection was overcome.