Conflict situations are almost inevitable in communication. If some of them can be resolved peacefully, then others develop into quarrels, accompanied by violent emotions and screaming. To reassure the interlocutor who raised his voice at you, you need to learn to control yourself.
Instruction manual
one
Do not succumb to provocations. The first desire that a person experiences in a quarrel is to scream in response. Thus, you are as if demonstrating your strength, not allowing you to shout at yourself. However, this is not quite true. Consider your behavior as losing to the other person. He wanted you to lose your temper and you did it.
2
Calm down and focus on the problem. Spend a few minutes after the start of the quarrel to determine why they are yelling at you. Keep calm. Speak clearly and clearly, do not swallow words and do not show your excitement, if any.
3
Take a pose in which you will be on a par with the interlocutor. Have you noticed that shouting at a seated person when you are standing is much easier? Here there are psychological characteristics of perception. So if your opponent is standing, stand up too.
4
If after 5-7 minutes a person does not calm down, and his aggression is only gaining momentum, also raise your voice. At the same time, be aware that you are doing this solely in order to reassure the interlocutor. Start talking very loudly and gradually lower the volume and pace of speech, moving on to normal communication. After some time, your interlocutor will stop screaming.
5
If this technique does not help, then as the volume of your speech decreases, use a calming gesture. Raise your hand with the back of your hand down so that it is at the level of your eyes, and slowly lower it down to the waist. Such a gesture can be repeated 2-3 times, the main thing is that the opponent sees it.
6
Warn the interlocutor that you are not ready to talk to him in elevated tones. Tell him that you endure the conversation until he calms down. If this is impossible to do, then be confident in yourself, do not show your excitement and do not go on screaming like an interlocutor.