Conflict situations are inevitable in close contact with other people. The reason can be any trifle that does not have, on a superficial glance, any meaning: a careless word, an unexpected reaction to a cue, conscious or unconscious rudeness on the part of one of the interlocutors. In order to prevent the development of the conflict and get out of the situation with dignity, it is important to relate to what is happening and behave accordingly.
Instruction manual
one
Find out the reason for the rude statement. Usually it’s immediately obvious whether the person really wanted to offend you or forged by chance. Do not publicly respond to careless statements. Wait until you are alone with the person and speak out, ask not to speak such phrases in the future. Most likely, the interlocutor will understand you, apologize and take into account your comments in the future. Do not remind him of the error if it does not happen again.
2
If an offensive statement was made intentionally, in no case do not respond with aggression in words or actions. This is a sign of weakness on your part and a reason for further attacks. If a person wants to annoy you and saw your weak spot, you will no longer have mercy.
3
Do not react in any way. Keep calm, both external and internal, regardless of whether the opponent’s words hurt you or are indifferent. Your serenity will first spur him on, and later will infuriate him: not one of his attempts is successful, you are indifferent to everything. For this method, you will have to stock up on great patience - the offender’s attempts will last a very long time.
4
Be lenient. Take the offender a little from top to bottom, show your pity for him as a person of a near mind. In this case, attempts to insult you will continue, but already under your control: the offender will be aware of your attitude towards himself and, trying to lower you to his own level, will continue to annoy and provoke aggression and weakness. You can watch him and enjoy his powerlessness.
5
Play along with him: portray crying and hysteria, giving all your gestures exaggerated, comical, grotesque. In no case do not adjust the internal state in accordance with the reaction that the opponent is waiting for. On the contrary, playing an acting sketch, start smiling. To some extent, he achieved his goal, and you remained calm.