No one is safe from mistakes, but it happens that a small mistake causes a storm of indignation from the outside. It happens that the claims are completely unfounded, but it is almost impossible to stop the flow of accusations and insults. What to do in this situation? In order to get out of dignity with dignity, you should take control of your emotions.
Instruction manual
one
Do not interrupt your opponent. Silently listen to all his claims, without trying to insert a word. Most likely, the prosecutor expects a backlash from you: emotions, attempts to justify yourself and defend your point of view. However, you should not maintain a given tone of communication and switch to elevated tones. Listen calmly to all claims, even if they are completely unfounded.
2
Use your imagination to keep cool. Standing under a hail of accusations is not so easy, let your own imagination help you. There are many popular methods to regain self-confidence and repel an adversary’s mental attack. For example, imagine that between you is a thick glass wall: the opponent’s words beat against it and fly back. Try to maximize the detail of the obstacle, think over its color, texture.
3
You can use less humane plots. For example, pour an imaginary bucket of ice water onto the head of an opponent or topple a garbage bin onto it. In any case, each of these methods allows you to distract and less painfully perceive the accusations and attacks.
4
Take the word. This should be done only when the interlocutor has completed his tirade. In no case do not make excuses when starting your speech with the phrases "You misunderstood …", "It was not me …", etc. If you really made a mistake, then do not be afraid to openly admit your mistake. But, of course, you should not take someone else's blame on yourself.
5
Avoid responding to insults the same. If your opponent can’t calm down and start a constructive conversation, refuse to continue the conversation in that tone and promise to talk later.
6
However, such tactics can not always be afford. For example, in the office of the boss, who is excessively hard on reporting you for any mistake, you will have to patiently listen to angry speech from beginning to end. In this case, do not lose confidence in yourself and your own righteousness, stubbornly but politely upholding your opinion.