Aggression is a natural psychological reaction of a person to certain events, but for some reason some people experience a constant feeling of aggression towards others. Communicating with such aggressive-minded people is very difficult, and in order for this communication to be productive, you need to develop the right tactics for communicating with an aggressive person who constantly attacks you psychologically.
Instruction manual
one
The first reaction to an aggressive attack is usually anger and a response attack. Communicating with an aggressive person, try not to succumb to provocations - do not heat up the situation, do not respond with anger to anger, try, at all costs, to maintain a positive attitude and get away from conflict.
2
Create the right internal installation that will hold you back and help you calmly and calmly cope with the situation without giving vent to emotions and resentment. If the aggressive attacks of the interlocutor offend you and cause anger and indignation, try to drown out the emotions and logically think about what caused such aggression and why this person is different in this behavior model.
3
Maintain common sense and objectivity, and also try to look at the events taking place through the eyes of your opponent. Determine what exactly caused aggression and irritation of the interlocutor - perhaps the reason is not in you, but in the environment.
4
Watch your facial expressions and gestures - show the interlocutor sincerity and openness, breathe calmly, look him directly in the eye and do not move away from him too much. Try to copy the gestures of the interlocutor so that he feels his man in you.
5
Control your body, and also carefully listen to the words of the interlocutor. Even if he spills aggression on you - listen calmly and carefully, and this aggression will come to naught. Do not interrupt the interlocutor, let him speak out, otherwise your response words will not be accepted and will go past the ears of an angry person.
6
Wait until the interlocutor’s speech ends, take note of the information received, and, based on it, build a competent and calm answer. Speak confidently, with restraint, without raising your voice. If the interlocutor continues to be angry, defuse the atmosphere - if you or your employees are to blame for his failures, apologize for yourself or for them. Try to resolve the conflict on your own, try to agree, and most importantly, correctly grasp the essence of the problem that they tried to convey to you.
7
Ask the interlocutor a number of clarifying questions and clearly and clearly explain to him what you will do to solve the problem and resolve the conflict. If you are right in the conflict, and the interlocutor makes unreasonable claims, defend your position firmly and politely.