If a person is not happy with something in the behavior of another individual, he begins to criticize him. It is useless to do this behind your back, so you have to express it personally. And this often causes resentment and misunderstanding. To correct the reaction, you need to learn how to properly speak about complaints.
Instruction manual
one
Constructive criticism will be appropriate in any situation: at home, at work, in dealing with children and parents. It is only important to speak calmly, without undue emotions. Before you say something, think about what you are going to do it for. Do you want to change something or just to humiliate the interlocutor? In the first case, you can start a conversation, but in the second, a correct and effective dialogue still does not work out.
2
Think, is this criticism appropriate now? Is it possible to change something? For example, you are visiting with your spouse. And you meet before the event somewhere on the street or already at the threshold of the place of celebration. And at this moment you can notice that the partner dressed inappropriately. At such a moment, you can express your opinion, but it will not help, it will not work. And as a result of your words, the mood of both will be spoiled. There are times when you are silent. Just analyze, and will your words help, how will they be perceived?
3
Correctly choose a place for conversation, you do not need to say something in front of the audience. If you are at work, call a person to yourself or choose a moment when no one is around. A public flagellation can give results, but also cause a negative. A closed conversation will allow a person to save face, to correct their deeds imperceptibly, and the respect of this employee in your person will still be preserved. Even with a wife, one should not argue with children, so as not to raise doubts in the kids about the authority of the mother.
4
It’s better to start a dialogue with praise. Find something that is perfect, tell me about it, make it clear that you are well disposed towards the person you are talking to. And only then tell us about the shortcomings. This method makes it possible to better perceive information. If you start with shortcomings, the person will close, and a lot of things just will not hear. Be correct, make it clear that criticism is an opportunity for growth, not an attempt to point out failures.
5
Never blame a person, do not get personal. Talk about what has been done, about what is good or bad in actions. The man himself is unique, and you need to separate personality and activity. Therefore, during criticism there is no place for insults, even veiled. When discussing errors, it is important not only to point to them, but also to suggest looking together for a solution to these problems. It is necessary not only to order how to do it, but to think together about the optimal solution. This will increase productivity, make communication more productive.
6
Be sure to praise the person after they change the project or their behavior. Take time to tell him that he did everything right. This will smooth the impression of the last conversation, make communication easier and more convenient for everyone. If you have time for criticism and condemnation, then you cannot get around a good job either, and emphasize its importance for you or the team.