Facial expression and body movement can convey much more information than verbal contact. The consultant psychologist needs to know about non-verbal reactions of a person in order to respond to them in time.
Instruction manual
one
Create an atmosphere in your office so that the client can see you completely and completely. He must see your availability, disposition.
2
What is important is the position in which you are sitting. Try to avoid crossing arms and legs.
3
When you start talking, try to lean slightly toward the client. Such a pose speaks of ownership, attention of the consultant.
4
Look into the client’s eyes more often, but do not forget to pause. Eye contact may seem frightening, depressing to some people.
5
Behave relaxedly. Try to avoid manipulating objects in your hands, this may tell the client about your excitement.
6
Calculate the space so that the distance between you and the client does not violate the intimate space of everyone.
7
Sometimes supplement the client’s speech with non-verbal regulators: nodding your head, swinging your arms, smiling.
eight
Try to avoid unnecessary touching during counseling. Tactile contact is more suitable for customers who have experienced the loss of a loved one.
9
Try to be lenient with skin reactions. If you see that the client has turned red, do not focus on this. You can also pause or translate the topic.
ten
Watch for unconscious customer reactions. For example, manipulating the earlobe means boredom, and biting the lips means excitement.